e-IDB
iraq
uae
- That all information you provide to us is accurate and true
- That all information we provide to you is read through to understand the terms, conditions, risks and specific obligations
- That you demonstrate courteous behaviour towards our employees
- That you demonstrate a willingness work with us to resolve matters that occur due to unexpected events, because sometimes in life things just go don’t go the way everyone expects
- That you inform us when your personal details or your circumstances change that may affect the products and services we have provided
Clients Rights & Obligations
Keeping you in the know
-
What we expect from you
-
@2x.webp)
-
What to expect from us
- We will demonstrate polite, professional and equitable conduct at all times
- We will pay due regard to your circumstances and treat you fairly We will give you comprehensive information regarding the best financial products and services suitable for your circumstances in a clear and transparent manner
- We will maintain privacy and confidentiality of your financial and personal information and only share your data in accordance with our privacy policy, alongside local and international laws and regulations
- We will comply with the Central Bank of Iraq’s regulatory framework
- We will inform you in a timely manner of any changes to our products and services
- We will give you accessible methods of making a complaint should the need arise and will do our utmost to resolve issues in a fair and timely manner, and should you not feel that we have responded fairly, then we respect your rights take matters to the CBI
- We will give you access to discuss matters of financial difficulties that may prevent you from meeting your financial obligations with a determination to resolve matters fairly
-
-
Claims
This is your bank. And our aim is to always improve it. That’s where you can help. If you’ve an idea or suggestion as to how we can be better tomorrow than we are today, then we’re listening. Simply detail your suggestion or improvement and a dedicated employee will get back to you. And sometimes, like everyone, we make mistakes. We will always try to resolve these in a fair, transparent and timely manner. Please detail your specific complaint below and how you would like us to resolve the matter, so that we can get your banking back on track. -
Tariff Guide
A transparent approach to tariffsGet to know our fees and charges on everything from accounts to cash transactions, money transfers to loans and more through Tariff Guide.
-
Quality Management Unit Operations Manual
The "Quality Management Unit Operations Manual" provided by the Central Bank of Iraq is designed to organize and enhance the quality of banking services, ensuring the implementation of best practices and standards in financial institutions. The manual typically includes a set of procedures and policies aimed at improving overall bank performance and ensuring compliance with laws and regulatory guidelines. -
Financial Consumer Protection Guide
Transparency and Fairness in Banking ServicesThis guide provides clear guidelines to protect the rights of financial consumers and to strengthen trust between customers and banking institutions.